What is Smart Hands Support? Smart Hands Support is a 24/7 on-site, operational on-demand support service for troubleshooting, remote management, and installation of data center clients’ equipment. Smart Hands refers to an individual or team of specialized technicians stationed on-site that can quickly respond to problems that may arise within your data center.
Smart Hands are usually billed by the hour and include things like management of colocation equipment, rack and stack, circuit testing, complex cable configurations, equipment testing, troubleshooting, setting up a firewall, and rack and stack.
By having a team of experts on-site at all times, you can be assured that any issues that arise will be dealt with quickly and efficiently. In many cases, having a Smart Hands Support team can mean the difference between a minor setback and a major disaster.
At its most basic, colocation is the rental of space from a data center provider. Customers receive a physical server cabinet or cage in which to store their equipment, as well as access to the data center’s infrastructure, which includes power, cooling, and connectivity. Most data centers offer some degree of onsite support, but only dedicated smart hands teams go above and beyond to benefit colocation customers.
When you can’t be onsite, Legendary extends your workforce, allowing data center tasks to be completed remotely. We can provide everything from basic “plug-and-play” services to complex configurations and installations. And because we’re an extension of your team, you can be confident that the job will be done securely, as well as right, the first time.
Legendary Smart Hands Service is a physical onsite support service that helps customers with their IT equipment 24/7. We have an excellent reputation for providing high-quality, responsive, and dedicated technical support to its clients.
The company’s dedication to customer satisfaction is evident in its commitment to providing an onsite support service that is available 24 hours a day, 7 days a week. This service is extremely beneficial to customers who need immediate assistance with their IT equipment but do not have the time or resources to drive to the data center. The service is also beneficial in terms of security and peace of mind, as it ensures that there is always someone available to help if something goes wrong.
In addition, our service saves our customers time and money by eliminating the need to drive to the data center for a five-minute fix. Overall, Alpha Smart’s Smart Hands Service is an extremely valuable service that provides customers with peace of mind, improved security, and dedicated technical support.
With Alpha Smart, you can enjoy the following services:
When you experience problems with your IT network, it can be difficult to determine the cause. Is it a hardware issue? A software conflict? Or something else entirely? That's where troubleshooting comes in. By taking a comprehensive view of your network and IT environment, we can identify the source of the problem and develop a plan to fix it. We'll take a close look at every aspect of your system, from the hardware to the software to the network infrastructure. By thoroughly investigating the issue, we can help you get your system up and running again as quickly as possible.
Alpha Smart has been a leading provider of data storage and management solutions for decades. Our robust infrastructure and built-in redundancies across our infrastructure ensure that your data is always up and running when you need it.
Our team of experienced engineers are on-site 24/7 to monitor and manage our systems. In addition, we have implemented a number of redundancies into our system to ensure that your data is always available, even in the event of a power outage or natural disaster. As a result, you can rest assured that your data is safe and secure with Alpha Smart.
In today's world, a strong security system is more important than ever. With the ever-present threat of cyber-attacks, it is essential to have a team that can respond quickly and effectively to any security threat. That's why our company offers 24/7 monitoring of your servers. Our team is always on standby, ready to act immediately in the event of any suspicious activity.
In addition to our around-the-clock monitoring, we also have a number of other security measures in place to protect your servers. These include firewalls, intrusion detection systems, and data encryption. With our comprehensive security system, you can rest assured that your servers are well protected.
Our team is experienced in packing and unpacking equipment for shipping. We take care to label boxes and equipment clearly, so that everything arrives at its destination safely and in the correct order. We also keep a detailed inventory of all the items we pack, so that nothing gets lost in transit. As a result, you can rest assured that your equipment will be well-protected and arrive at its destination on time.
At Alpha Smart, we understand that your business never stops. That's why we offer 24/7, 365 days a year support from our in-house operations technicians. Whether you need problem resolution, an update install, or a custom installation, our team is always available to help. And because we're based in-house, you can be confident that you'll always get the best possible service. So, if you're looking for around-the-clock support that you can rely on, look no further than Alpha Smart.
At Alpha Smart, we understand the challenges of keeping high-power density deployments cool. That's why we offer a range of efficient and effective cooling infrastructure solutions that are robust enough to handle even the most complex deployments.
Our systems are designed to optimize airflow and minimize impedance, ensuring maximum cooling performance. And our modular design means that our solutions can be easily scaled to meet the needs of even the largest deployments. So, if you're looking for a cooling solution that will keep your high-power density deployment up and running, ICE Cooling is the answer. Contact us today to learn more.
